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Refund & Warranty Policy

Dear Client,

We appreciate your interest in our custom-made products and are delighted to provide you with a clear understanding of our return policy for these unique items.

Our return policy for custom-made products is as follows:

  1. No Returns or Refunds: Custom-made products are individually crafted to meet your specific requirements, making them one-of-a-kind. Due to their personalized nature, we are unable to accept returns or provide refunds for these items, except in cases of manufacturing defects or quality issues.
  2. Quality Assurance: We take great care in ensuring the quality of our custom-made products. If you receive an item with manufacturing defects or quality issues, please contact our customer service team, and we will work with you to resolve the matter, typically through a replacement or repair.
  3. Proof Approval: Before production begins on your custom-made item, we provide you with the opportunity to review and approve the design or specifications. It is essential to carefully inspect and approve the proof, as we cannot be responsible for errors in the approved design.
  4. Cancellation Policy: Once the order and/or deposit has been received we may not cancel the order/service/product.
  5. Clear Communication: We aim to communicate our return policy clearly at the time of purchase. If you have any questions or concerns about the policy or the specific product you're considering, please do not hesitate to reach out to our customer service team for clarification.

We want to ensure that your experience with our custom-made products is both enjoyable and hassle-free. Our commitment to quality and personalized service is paramount, and we're here to address any concerns you may have.

Hunter Douglas Warranty Policy:

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